Emergency: +263 782 999 901/2/3/4
ACE ON CALL: 464
Toll Free: 08 08 04 12
OUR SERVICES
HELICOPTER RESCUE PACKAGE
THE EMERGENCY MEDICAL RESCUE PACKAGE (EMR)
The new strategic partnership between ACE Air and Ambulance (Pvt) Ltd and Old Mutual offers a new unique medical package. Transportation by ground ambulances, fixed wing air ambulances or HEMS (Medical Helicopter Service) to the nearest appropriate medical facility. Pre-Hospital Emergency Medical Care provided by fully trained paramedics / flight nurses or doctors depending on the nature of the problem.
A 24-hour Medical Call Centre with critical care paramedics, nurses & doctors available to provide advice.
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BENIFITS INCLUDE:
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24/7 Toll-free Call Centre.
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Telephonic emergency support from fully trained critical care paramedics, nurses and doctors.
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On site emergency medical care by fully trained paramedics or doctors and flight nurses.
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Ambulance transport by air or road to the nearest appropriate medical facility
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No medical aid authorisation required.
Become and ACE member today!
AIR AMBULANCE
ACE is strategically positioned in Harare, Zimbabwe, offering extremely efficient rapid response services especially in REMOTE AFRICA where daylight hours, remote airstrips and poor medical initial response are huge challenges. Local knowledge and location mean that ACE is able to respond quickly and effectively. We have 3 Beechcraft King Air Aircraft and a Bell Long-Ranger Rescue Helicopter. The aircraft are fully equipped and permanently configured as ICU Air Ambulances. We have stringent quality control and safety management systems governing the operations of our air ambulances, under the regulatory authority of the Civil Aviation Authority of Zimbabwe. Our aircraft are supplied by our sister company Halsted's Aviation Corporation (HAC), who has been in operation since 2006, based at Robert Gabriel Mugabe International Airport.
ROAD AMBULANCE
ACE Air & Ambulance (Pvt) Ltd have an extensive fleet of Advanced Life Support road ambulances, with capabilities to transport patients on full life support.
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All of our ground ambulances are installed with state-of-the-art Advanced-Life-Support equipment including the following standard apparatus:
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Defibrillator (Cardiovertor, Pacer and 12 Lead ECG)
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Patient Monitor
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Suction Machine
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Drug Bag
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Trauma Kit
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Spinal Immobilisation Kit
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Maternity Pack
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Advanced Airway Kit
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IV Resuscitation Pack
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Neonatal Incubator
ACE has strategic positioning and multiple bases across Zimbabwe. Our ambulances are fitted with high visibility emergency warning devices with public address speakers for traffic safety as well as 24hr Vehicle tracking and monitoring system
ROAD AMBULANCE BASES
KARIBA BASE
Address: INFORMATION TO BE PROVIDED
Kariba
Ph: +263 xxxxxxxx
Ph: +263 xxxxxxx
Email: ???@ace-ambulance.com
MASVINGO BASE
Address: INFORMATION TO BE PROVIDED
Masvingo
Ph: +263 xxxxxxxx
Ph: +263 xxxxxxx
Email: ???@ace-ambulance.com
GWERU BASE
Address: INFORMATION TO BE PROVIDED
Gweru
Ph: +263 xxxxxxxx
Ph: +263 xxxxxxx
Email: ???@ace-ambulance.com
BULAWAYO BASE
Address: Garden Park Trust, Retirement Home, Bulawayo
Ph: +263 771 602 399
Ph: +263 719 999 302
Email: bulawayo@ace-ambulance.com
MUTARE BASE
Address: Suit 11, Mutare Medical Centre, Mutare
Ph: +263 719 999 300
Email: mutare@ace-ambulance.co.za
CHINHOYI BASE
Address: Sunningdale Trust, Mzari Road, Chinhoyi
Ph: +263 782 997 997
Email: chinhoyi@ace-ambulance.com
VICTORIA FALLS
4x4 ROAD AMBULANCE BASE & CALL CENTRE
Address: Elephants Walk Shopping
Village, Victoria Falls
Ph: +263 78 481 0026
Email: vicfalls@ace-ambulance.com
HARARE HEAD OFFICE
HEAD OFFICE & CALL CENTRE & AMBULANCE BASE
Address: no. 2 Mount Rd, Avondale, Harare
Ph: +263 4 302 141
Email: info@ace-ambulance.com
Event Medical Support: events@ace-ambulance.com
Medical Training: training@ace-ambulance.com
24/7 CALL CENTRE
Our Emergency National Call Centre is located at our Harare Base and is manned with a total crisis team. Consisting of 8 dispatchers, this team is fully trained to give medical advice over the phone to customers in need until an ambulance is dispatched to the scene. Calls are recorded in full and for precise customer service tracking.
• All dispatchers are trained in Emergency Medical Dispatch or Emergency Communications Department
• Call centre staff track all ambulances via satellite for exact location and progress towards destination
• All emergency calls are recorded for Quality control and Training purposes.
MEDICAL TRAINING
Situated at the ACE headquarters, the Academy is endorsed by the Health Professional Authority of Zimbabwe (HPAZ). ACE has two permanent EMS certified training instructors that have vast training experience in the EMS sector of Africa. ACE Medical Training Centre is an accredited Advanced Life Support Training School Certified by The Resuscitation Council of Southern Africa and licensed by
The American Heart Association (AHA).
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The list of courses offered are as follows:
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Basic to advanced first aid training
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ACLS, BLS, ITLS and PALS (AHA Accredited)
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Basic and Intermediate Paramedic
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Advanced airway management course
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Safari specific advanced medical care
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Basic fire fighting and burn care course
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CPR and AED
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Airfield emergency procedures
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Flight medical attendants course
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Advanced trauma care course
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Child minders course
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Water safety course
EVENT MEDICAL SUPPORT
We have built up a full complement of qualified and experienced medical staff who are encouraged to better themselves and continually keep up to date with current medical procedures through training courses offered by the ACE Medical Training Academy. All our staff have proven themselves as competent and capable of handling themselves in any emergency situation.
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We provide and quote for qualified Event Medical support, including standby personal and medical facilities for special events in Zimbabwe at competitive rates.
OUTDOOR
EVENTS
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Concerts
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Festivals
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Religious Rally
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Markets
MOTOR
SPORT
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Motor Racing
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Motor Cross
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Rally Races
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4x4 Events
SCHOOL &
SPORTS CLUB
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Football
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Rugby
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Cricket
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Athletics
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Swimming
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Horse Jumping
EXTREME
SPORTS
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Trail Running
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Mountain Biking
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Paddling
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Climbing
PRIVATE EVENTS
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Corporate Events
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School Events
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Weddings
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Funerals
MEDICAL CASE MANAGEMENT
We provide a subscribed service to guarantee payment cover for all medical expenses during emergencies and also provide patient administration throughout their medical needs until discharge.
These services are especially important for foreign tourists visiting Zimbabwe and Corporates with foreign/contract employees in Zimbabwe.
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THIS INCLUDES:
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Managing medical aid claim forms
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Managing discharge and repatriation procedures
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Managing Medical Payments
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Patient Transfer Service
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Hospital pre-bookings
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Ambulance transfer services
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Special diagnostics
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Hospital care and procedures
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Inter-hospital transfers and relocation
YOUR ON-SITE MEDICAL CLINIC
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A Doctor visit three times per week
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Two nurses and a nurse aid with emergency care
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Paramedic training every day of the week
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Full supply on all general medication,
medical and trauma sundries
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Patient monitoring equipment
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Antibiotics, wide range of chronic medication, including BP, TB, Diabetes, HIV
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Observation and examination beds
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Oxygen and nebulisation
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Medical fitness and fit to work assessments
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Alcohol and drug testing
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HIV consulting
If you are running a large corporate or industrial operation then ACE can set up an on-site, fully functional clinic for your staff and related family members.
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No more medical issues, no payments required by staff, just a flat monthly fee and ACE will handle the rest.
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Operating from 0800 - 1700 hours daily, the ACE clinics, consisting of well-trained staff and all the necessary supplies will be there to handle any medical problem that may arise.
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THIS INCLUDES: