Question 1

When do I contact ACE?

Answer

Stop and think. Sometimes the emergency call centre is not the best way to receive medical help and choosing the most suitable way of getting the care you need can save you time and help us to respond more quickly to patients who are in most need of our help. Arriving at hospital by ambulance does not always reduce your time in the Accident and Emergency Department. When an ambulance is called inappropriately someone else in a life threatening situation may suffer.

Question 2

When do I need ACE Air & Ambulance?

Answer

It is sometimes difficult to know whether or not you need an ambulance or air evacuation. We would urge you to call us if the patient: - Is unconscious or not breathing - Has a penetrating injury to the neck, chest, abdomen or thigh - Has had a severe allergic reaction - Has uncontrolled breathing - Is having an asthma attack and is unresponsive to medication - Has severe chest pain (heart attack) - Is having a fit (if this is unusual for the patient) - Has taken an overdose of drugs/medication - Has been submerged under water for over a minute - Has fallen from a height more than double their own height, no matter how they landed - Has severe or traumatic back/spinal/neck pain - Has been mauled by an animal - Has had an accident whilst diving

Question 3

How do I pay?

Answer

We offer a monthly subscription fee services for corporations or individuals who want paramedic and ambulance cover available 24 hours a day for themselves or their employees. There is also an event fee for specific time and place requirements should that be needed.

Question 4

How many Paramedics will be in the Ambulance?

Answer

In our Advanced Life Support ambulances there will be one Advanced Life Support Paramedic and one Basic Life Support Paramedic in each ambulance. Our Basic Life Support ambulance has 2 BLS paramedics and our ICU ambulance has an ICU nurse and IMS/EMS Paramedic. Where we can determine the specific requirements of the emergency we will include necessary additional staff .

Question 5

How do I join?

Answer

We offer a monthly subscription fee services for corporations or individuals who want paramedic and ambulance cover available 24 hours a day for themselves or their employees. There is also an event fee for specific time and place requirements should that be needed.

Emergency: +263 782 999 901/2/3/4

Toll Free: 08 08 04 12

CONTACT US

Toll Free: 08 08 04 12

24hr Emergency: +263 782 999 901/2/3/4

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Frequently asked questions

When do I contact ACE?

When do I need ACE Air & Ambulance?

How do I pay?

How many Paramedics will be in the Ambulance?

How do I join?

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